Last Updated: April 2025

Introduction

The Warren Youth Project ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and handle your personal information when you visit our website, use our services, or interact with us in other ways.

We take your privacy seriously and are committed to being transparent about our data practices. Please read this policy carefully to understand how we handle your information.

Information We Collect

Information you provide to us:

• Personal details: Name, date of birth, contact information (email address, phone number)
• Registration information: Details provided when signing up for activities, events, or services
• Communication: Information shared in emails, feedback forms, or other correspondence
• Support information: Details about your circumstances when seeking support or advice

Information collected automatically:

• Usage data: How you interact with our website, including pages visited and time spent
• Device information: Browser type, operating system, and device type
• Location data: General location information based on IP address
• Cookies and similar technologies: Information collected through cookies (see our Cookie Policy for details)

How We Use Your Information

We use your personal information for the following purposes:

• To provide our support services and activities to young people
• To manage your participation in programmes, workshops, and events
• To communicate with you about our services, events, and activities
• To improve our website and services based on user feedback and interactions
• To safeguard the young people who use our services
• To comply with our legal obligations and responsibilities
• To secure our systems and prevent fraud

Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have given clear consent for us to process your personal information for a specific purpose
• Contractual necessity: Where processing is necessary to deliver services you have requested
• Legal obligation: Where processing is necessary to comply with our legal obligations
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests don't override your rights and freedoms
• Vital interests: In emergency situations to protect someone's life
• Public interest: Where processing is necessary for tasks carried out in the public interest

How We Share Your Information

We may share your information with:

• Staff and volunteers: Who need access to provide services and support
• Service providers: Third parties who provide services on our behalf (IT support, email providers, etc.)
• Partners: Other organisations we work with to deliver joint programmes (with your consent)
• Funders: Anonymous, aggregated information for reporting purposes
• Authorities: When required by law, court order, or to protect our rights or the safety of others

We will never sell your personal information to third parties.

Data Security

We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorised access, alteration, or disclosure. We limit access to your personal information to those employees, volunteers, and third parties who have a business need to know.

Your Rights

Under UK data protection law, you have rights including:

• Right to be informed: About how we use your personal information
• Right of access: To request a copy of the information we hold about you
• Right to rectification: To correct inaccurate or incomplete information
• Right to erasure: To request deletion of your personal information in certain circumstances
• Right to restrict processing: To request we limit how we use your data
• Right to data portability: To request we transfer your information to you or another organisation
• Right to object: To object to our use of your information in certain circumstances
• Rights related to automated decision-making: Safeguards around decisions made without human involvement

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our services are primarily aimed at young people aged 11-25. We take additional measures to protect the privacy of young people:

• For those under 16, we seek parental/guardian consent where appropriate
• Information is collected and processed in age-appropriate ways
• Staff are trained in safeguarding and data protection
• We consider the best interests of young people in all our data processing activities

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

The Warren Youth Project
Queens Dock Chambers, 47-49 Queens Dock Ave
Hull HU1 3DR
Phone: 01482 218 115
Email: info@thewarren.org
Website: www.thewarren.org

Making a Complaint

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk